The online Permit Test @ Home has proven to be a major hit for Arizona Department of Transportation Motor Vehicle Division customers, with 83,000 tests taken since the test officially went into operation in March 2018.
The popularity of the test has implications not only for teen drivers and their family members but for all Arizona MVD customers. The Permit Test @ Home eliminates the need for one office visit for the teen, and at least one parent or guardian, to take the test. A visit is needed to obtain the permit itself.
With 83,000 teens and at least one adult avoiding a trip to the MVD, that frees up more office space and time for other customers. This has increased efficiency and improved overall service times, which are among the customer service improvement goals of the Arizona Management System championed by Governor Doug Ducey.
Online innovations such as the Permit Test @ Home have helped MVD reduce the average experience time at an office from nearly 52 minutes in 2015 to about 22 minutes currently.
Potential teen drivers access the test when a parent or guardian sets up a free personal account at AZ MVD Now, which is available through ServiceArizona.com.
The parent or guardian will then register their teen for the Permit Test @ Home and agree to the terms. Teens must be at least 15 years and 6 months old to obtain an instruction permit. Parents must certify that they will proctor the exam fairly. For teens under the age of 18, the application for an instruction permit or driver license must be signed by a parent or guardian who is responsible for damage caused by negligence or the willful misconduct of the child.
Potential drivers are still required to pass a road skills test prior to receiving a driver license, and all permit holders must drive with a licensed driver who’s at least 21 years old in the front seat.
For more information: azdot.gov/mvd