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"Hostage loads are against the law and Arizonans will now have even more protection during the moving process," said Attorney General Mark Brnovich. "Spotting a moving scam can be tricky. Education and vigilance are key to protecting yourself from unethical movers."
This year, the Attorney General’s Office worked with Representative Jeff Weninger on legislation that protects Arizona families during the moving process. The new law, recently signed by the Governor, will take effect 90 days after the legislative session ends. It requires moving companies to accurately and completely disclose information about fees, charges, and insurance. Movers cannot refuse to deliver goods, unless they provided consumers with an up-front estimate and the consumer has not paid that amount.
AG Brnovich offers the following tips for consumers who are moving:
If you believe you have been a victim of consumer fraud, please file a complaint with the Attorney General’s Office. Consumers may contact the Attorney General’s Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431.
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